Integrity@WERQ. Our major survey of your staff, managers and systems.
In today’s world, nothing is more rewarding than leading an organisation or a workplace to successfully deliver on its mission – providing high quality services and outcomes for its clients, customers, stakeholders and shareholders, including wider society.
But ensuring this success is socially responsible and also achieved with high standards of business and public integrity, does not happen by accident. All organisations face the challenge of also ensuring governance and management processes meet expectations of clients, society, and staff by ensuring the company or agency has, and lives out, a positive and healthy ethical culture.
Integrity@WERQ measures key elements of the state of ethical culture, climate and leadership in any organisation. But it does so with a unique twist – by also measuring in detail, the experience of your staff and management with how real-life wrongdoing concerns are dealt with in your organisation, or would be if they arise.
The main instrument for this measurement is an online survey, Griffith University’s Workplace Experiences & Relationships Questionnaire (hence, WERQ).
WERQ involved a confidential survey for everyone in the organisation. Its matching versions gathered all the key perspectives for judging what is really going on – from senior and frontline managers, employees and other workers including volunteers, people working in governance roles, and where relevant, non-executive directors and other members of oversight boards, commissions or councils.
The online WERQ survey takes 20 – 30 minutes to complete. It is a substantial survey requiring appropriate planning and time allowances.
What does it provide?
Integrity@WERQ is a research and benchmarking package to help any organisation measure the strength of its ethical culture, climate, leadership, and processes for responding to wrongdoing concerns from staff.
This phase collects information needed to examine, in more depth, the nature and performance of current processes for facilitating and managing the reporting of wrongdoing in individual organisations. Key indicators include:
- Aspects of your organisation’s ethical culture and climate
- Standard of ethical leadership in your organisation
- Awareness and knowledge of your reporting / ‘speak up’ processes
- Staff trust and confidence in your organisation’s responsiveness to concerns
- Recent/current levels of reporting, silence or other action in response to actual wrongdoing concerns in your organisation
- Investigation rates and outcomes for internally reported concerns
- Quality of responses to internally reported wrongdoing
- Support, treatment and welfare of staff who have raised wrongdoing concerns.
Participation in Integrity@WERQ is free and general findings, lessons, and recommendations for best practice arising from the research will be available to all participating organisations.
You can also get the full benefits by requesting a customised report, specific to your organisation. The reports set out your results on whistleblowing processes, integrity and culture, and the performance of your processes – including (where possible) comparisons across sector and size.
It is crucial to know the state of your organisation in terms of whether you have basic integrity policies and procedures in place but it is also vital to know how these interact with the ethical culture, climate, and leadership within the organisation. A customised report gives your organisation the ability to monitor and compare on these critical dimensions and evaluate whether your key processes are actually working to meet real-life integrity challenges – in particular, whether wrongdoing concerns perceived by staff and managers in your organisation are being aired and appropriately dealt with.
Integrity@WERQ collects the perceptions and experience of managers and staff throughout the organisation to understand what really happens and provides a process for helping identify where your organisation might most need to focus its efforts, to achieve improved outcomes.
For more information or to discuss a customised report specific to your organisation, please contact us.